If your frame has a defect or damage, our workshop can restore it.

If any problem is found upon receipt, we will take care of the repair or exchange.

For any subsequent intervention, we will provide a quote based on the part.

Your Palmette fan is a delicate, handcrafted piece.
To preserve its appearance and the shape of its petals, handle it only by the mount and avoid touching the palmettes. Store it in its case, away from moisture and direct light.

Our fans are designed to accompany your summer days.
Normal use does not alter them.
Like any delicate object, they appreciate being protected from prolonged, stationary exposure to the sun.

Yes.
Each fan is entirely handmade, from the selection of materials to assembly, sewing and finishing.
All stages are ensured by Maison Eva Ventai, in our Provençal workshop, where each piece receives the attention and precision that reveal its personality.

We work with natural and noble materials: silk, leather, raffia, plant fibers, certified wood, brass.
Our leathers come from responsible supply chains, reused for high-quality recycling.

Yes, depending on the material, the model and the availability of components.
Our workshop examines each part and determines the most suitable solution.

All our creations benefit from the applicable legal guarantees.

Each fan features an exclusive rivet, designed by the House and engraved with our logo.
The rivet is the small brass piece that joins the ribs and allows the fan to open smoothly.
Discreet and essential, it is our signature of authenticity.

Our after-sales service can adjust the frame to restore its natural flexibility.

Yes.
Each fan comes in its own case, and custom covers can be made upon request.

With proper use and storage, the lifespan is unlimited.

A slight loss may occur during the first few uses.
The fabric's fit, shine, and appearance remain perfectly stable.

Yes, upon request, our workshop will be happy to study your request.

Yes.
We ship internationally with DHL. Delivery times generally vary from 2 to 5 business days, depending on the destination.
You can find details of the areas served and estimated delivery times in our Delivery & Returns section.

Our workshop is not open to the public.
However, some visits can be arranged upon request and by appointment, subject to availability.

Yes.
Your fan is easily transported in its leather case and textured box, which ensure its protection while traveling.